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whats app issues

D
New
 Contributor

I changed my number when I moved to ID but whatsapp will not let me change the number. I have now spent days on this and gone round in circles with the whatsapp live chat. It is not really a live chat but a set of automatic answers sent that do not solve the issue. 

I have tried countless times changed all sorts of settings, deleted whats app then tried to start again but all I am getting now are messages that there is suspicious activity going on.

I do have 2 telephone numbers in the US to try but I am finding the whole thing upsetting and time wasting.

Anybody have any other advice?

    3 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 344 replies
    • April 1, 2025

    ​@DianneS  WhatsApp is has nothing to do with IDMobile and I'm afraid you'll have to seek support through WhatsApp or Google said problem.

    WhatsApp from what I can remember gives an option to change your mobile / cell number.

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    D
    New
 Contributor
    • DianneS
    • Author
    • New
 Contributor
    • 1 reply
    • April 1, 2025

    Hello Joe,

     

    Thank you for your response. Yes, I am aware that ID has nothing to do with Whatsapp, I am simply asking if anyone has had the same issues and could help.Whatsapp will not allow me to change my number, it is an error in their system but they only have an automated live chat which is less than useless!

     

    Dianne

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 2, 2025

    Hi ​@DianneS 

     

    Unfortunately iD Mobile won’t be able to help with WhatsApp related issues however it’s possible someone else in the community has something to suggest.

     

    Tom

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