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When does billing start?

Caoimhe Rooney
Community Member

I’ve just purchased a new phone & contract. I’m wondering when the first bill will come through for my contract? When the sim is activated? When the phone is delivered? Etc etc

Best answer by Kash M

Hi @Caoimhe Rooney,

Welcome to the Community!

Billing for the account starts straight away.

The article below may provide further information in regards to your first bill.

 

 

Kash

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Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 26, 2024

Hi @Caoimhe Rooney,

Welcome to the Community!

Billing for the account starts straight away.

The article below may provide further information in regards to your first bill.

 

 

Kash

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T
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  • tarkac
  • New
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  • 3 replies
  • June 26, 2024

Why does it start right away, when I don’t have a SIM card? that’s 10 days I’m being charged for, but can’t use the service. A bit steep, considering 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4999 replies
  • June 28, 2024

Hey there @tarkac, we’re sorry you feel this way.

 

The first payment is due when you take out the contract, and is a payment for the month in advance for the first month.

 

Thanks,

Tyler

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andewhite
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  • andewhite
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  • June 28, 2024
tarkac wrote:

Why does it start right away, when I don’t have a SIM card? that’s 10 days I’m being charged for, but can’t use the service. A bit steep, considering 

Perhaps because the iD SIM is activated at point of dispatch @tarkac, which means you’re connected to the iD network so you can use plan allowances upon receipt of iD SIM.  

Forum member (non-iD).
SamsonL
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  • SamsonL
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  • 1 reply
  • March 28, 2025

I have had experiences with several providers in the past, and they only start billing once the SIM is connected to their network and activated. iD Mobile's practice does not seem fair to customers.

JoeKing
Silver Contributor
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  • JoeKing
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  • 386 replies
  • March 28, 2025
SamsonL wrote:

I have had experiences with several providers in the past, and they only start billing once the SIM is connected to their network and activated. iD Mobile's practice does not seem fair to customers.

​@SamsonL While you may not find this not to be fair everything is sent out in the term's and conditions and contract. While this may not be a practice that your used to this should of also been explained by the sales staff if you were in a store or placed an order via the phone.

 

Joe

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Tyler C
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  • Tyler C
    Tyler C

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