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where do i submit my PAC code

Forum|Forum|6 months ago
March 20, 2026
28 replies
471 views

I jave just recieved my new sim but want to keep my old number. Ive activated the new sim but cant find where to submic my pac. Help?

Best answer by Marquerita T

Hi @ZAPaul.

Thank you for your post. I am sorry to learn that you are experiencing the same issues with having your mobile number transferred over to us.

Can you please contact our team directly via Live Chat: https ://www.idmobile.co.uk/live-chat and provide them with your PAC code and the number you want to keep.

Thanks,

Marquerita

The iD Mobile Team

K

Kwanele Z

iD Mobile Employee

Hi @Sophiebagera,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SophiebageraAuthor

New Contributor

Thank you. All sorted now x

M

Michael Z

iD Mobile Employee

Hi @Sophiebagera

Thank you for letting us know the matter has been resolved.

If you need any further assistance, please don’t hesitate to reach out to us.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

NicoSkin

New Contributor

I'M having the same issue can you send me the details on how to do this?

Tha ms

Gemma M

iD Mobile Employee

Hi @NicoSkin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

FraserM

Active Contributor

I'M having the same issue can you send me the details on how to do this?

Fraser

F

FraserM

Active Contributor

I'M having the same issue can you send me the details on how to do this?

Gemma M

iD Mobile Employee

Hi @FraserM,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

maxwillo7

New Contributor

Hi Gemma, I’ve also got the same issue. Please can you send instructions on how to submit my PAC code.

L

LexPage94

New Contributor

Hi Gemma, I’ve also got the same issue. Please can you send instructions on how to submit my PAC code.

Gemma M

iD Mobile Employee

Hi @LexPage94,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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where do i submit my PAC code

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