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New Contributor
March 20, 2026
Question

where do i submit my PAC code

  • March 20, 2026
  • 28 replies
  • 379 views

I jave just recieved my new sim but want to keep my old number. Ive activated the new sim but cant find where to submic my pac. Help?

    28 replies

    Active Contributor
    April 28, 2026

    Hi ​@LexPage94,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Hi ​@LexPage94,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Gemma there's nothing there! 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@FraserM,

     

    Thank you for letting me know, however I can confirm that the private message has been sent. I will respond to you as soon as possible. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 30, 2026

    Hi Gemma


    Just discovered that my phone is NOT eSim compatible. 😖 Could you please send me a physical sim ASAP. Thanks.

     

    Fraser Cameron

    Active Contributor
    May 1, 2026

    Hi Gemma

    Please see my last message. I need a physical sim asap and any installation instructions I need to get up and running. Been with out service for 2 days now. If you get it posted today I might have a chance of getting it tomorrow.

     

    thanks

     

    Fraser Cameron

     

     

     

     

    iD Mobile Employee
    May 1, 2026

    Hi ​@FraserM.

     

    Thank you for your post. I am sorry to hear you’ve been without service. I understand how frustrating that must be.

     

    You can pick up a replacement SIM from your nearest Currys store at no extra cost, which is usually the quickest option. Alternatively, you can contact us via Live Chat and we can arrange for a SIM to be delivered to your home within 2 working days: https://www.idmobile.co.uk/live-chat.

     

    Once you’ve received your SIM, you can activate it by visiting: www.idmobile.co.uk/yoursim.

     

    This should get you back up and running as soon as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 4, 2026

    I'm having the same issue, can you help? Ive activated my sim nut don't know where to submit my PAC code to keep the number? 

    Thank you

    iD Mobile Employee
    May 4, 2026

    Hi ​@Hbrett 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 12, 2026

    Hello, I have the same can you please contact me

    it would be more helpful to have the answers/steps published!!

    thanks

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 12, 2026

    Hi ​@emsull , 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    June 10, 2026

    Same question. How do I submit PAC code thanks