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where do i submit my PAC code

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I jave just recieved my new sim but want to keep my old number. Ive activated the new sim but cant find where to submic my pac. Help?

M

Marquerita TAnswer

iD Mobile Employee

Hi @ZAPaul.

Thank you for your post. I am sorry to learn that you are experiencing the same issues with having your mobile number transferred over to us.

Can you please contact our team directly via Live Chat: https ://www.idmobile.co.uk/live-chat and provide them with your PAC code and the number you want to keep.

Thanks,

Marquerita

The iD Mobile Team

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Owethu M

iD Mobile Employee

Hi @Amanda2374,

Please follow these steps:

Open the iD Mobile app and log in
Go to My Account / Orders
Select your active order or SIM plan
Tap on Keep my number or Transfer my number
Select PAC transfer
Enter your PAC code in the required field
Confirm the details to submit the request

Once submitted, your number transfer will be processed, and your existing number will be moved over to your iD Mobile SIM.

Please note that your current provider will continue billing you until the transfer has completed successfully.

Owethu

A

Amanda2374

New Contributor

It won’t let me access account when I log in it just asks for ID mobile number

Gemma M

iD Mobile Employee

Hi @Amanda2374,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Tweedywoowoo

New Contributor

@emsull still got your Vodafone number ? This a special line ?

Z

Zandile M

iD Mobile Employee

Hi there,

Thank you for getting in touch with us.

Kindly note that we do not have Vodafone number we are iD Mobile.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

ZAPaul

New Contributor

I am having the same issue. Please forward on info.

Thanks

M

Marquerita TAnswer

iD Mobile Employee

Hi @ZAPaul.

Thank you for your post. I am sorry to learn that you are experiencing the same issues with having your mobile number transferred over to us.

Can you please contact our team directly via Live Chat: https ://www.idmobile.co.uk/live-chat and provide them with your PAC code and the number you want to keep.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.