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New Contributor
March 20, 2026
Question

where do i submit my PAC code

  • March 20, 2026
  • 28 replies
  • 379 views

I jave just recieved my new sim but want to keep my old number. Ive activated the new sim but cant find where to submic my pac. Help?

    28 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Amanda2374

     

    Please follow these steps:

    1. Open the iD Mobile app and log in
    2. Go to My Account / Orders
    3. Select your active order or SIM plan
    4. Tap on Keep my number or Transfer my number
    5. Select PAC transfer
    6. Enter your PAC code in the required field
    7. Confirm the details to submit the request

    Once submitted, your number transfer will be processed, and your existing number will be moved over to your iD Mobile SIM.

     

    Please note that your current provider will continue billing you until the transfer has completed successfully.

     

    Owethu

    New Contributor
    June 11, 2026

    It won’t let me access account when I log in it just asks for ID mobile number 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Amanda2374,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 27, 2026

    @emsull still got your Vodafone number ? This a special line ?

    iD Mobile Employee
    August 28, 2026

    Hi there,

     

    Thank you for getting in touch with us. 

     

    Kindly note that we do not have Vodafone number we are iD Mobile.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 2, 2026

    I am having the same issue. Please forward on info.

    Thanks

    iD Mobile Employee
    September 7, 2026

    Hi ​@ZAPaul.

     

    Thank you for your post. I am sorry to learn that you are experiencing the same issues with having your mobile number transferred over to us.

     

    Can you please contact our team directly via Live Chat: https://www.idmobile.co.uk/live-chat and provide them with your PAC code and the number you want to keep.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.