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New Contributor
March 20, 2026
Question

where do i submit my PAC code

  • March 20, 2026
  • 28 replies
  • 379 views

I jave just recieved my new sim but want to keep my old number. Ive activated the new sim but cant find where to submic my pac. Help?

    28 replies

    iD Mobile Employee
    March 20, 2026

    Hi ​@Sophiebagera,

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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    New Contributor
    March 20, 2026

    Thank you. All sorted now x

    iD Mobile Employee
    March 21, 2026

    Hi ​@Sophiebagera 

     

    Thank you for letting us know the matter has been resolved.

    If you need any further assistance, please don’t hesitate to reach out to us.

     

    Michael Z

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    New Contributor
    April 4, 2026

    I'M having the same issue can you send me the details on how to do this?

    Tha ms

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2026

    Hi ​@NicoSkin,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 27, 2026

    I'M having the same issue can you send me the details on how to do this?

     

    Fraser

    Active Contributor
    April 28, 2026

    I'M having the same issue can you send me the details on how to do this?

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@FraserM,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 28, 2026

    Hi Gemma, I’ve also got the same issue. Please can you send instructions on how to submit my PAC code.

    New Contributor
    April 28, 2026

    Hi Gemma, I’ve also got the same issue. Please can you send instructions on how to submit my PAC code.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@LexPage94,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.