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why can't I send SMS to shortcode ?

Forum|Forum|1 year ago
September 21, 2024
16 replies
2610 views

Has something changed (well obviously it has!) . I can no longer send a text to a short code number, I have sent messages to this number before for a year or two , up until a couple of weeks ago. I haven't changed any of my out of plan preferences ( I have checked my settings ). I still have a full amount cap in place and have my account set to send out to premium numbers and short code numbers ?

Best answer by Wispa

Sorry i never replied , I have found the issue is with Google not ID , my phone was set using Google. SMS messaging obviously they have changed something Security wise ? , I have changed it over to Samsung messaging and all works again , so thank you for your response 😃

Kash M

iD Mobile Employee

Hi @Wispa,

Welcome to the Community!

Have you checked that your phone doesn’t have any premium SMS restriction?

Kash

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W

WispaAuthor

New Contributor

Yes I have my phone set for premium SMS to "Never ask" and allow i have my ID account set to Premium SMS Allowed and a unused bill cap when sending, As I say it has been working fine just suddenly stopped , I have the same phone and not changed any phone settings

Kash M

iD Mobile Employee

Hi @Wispa,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WispaAuthorAnswer

New Contributor

Sorry i never replied , I have found the issue is with Google not ID , my phone was set using Google. SMS messaging obviously they have changed something Security wise ? , I have changed it over to Samsung messaging and all works again , so thank you for your response 😃

Matthew T

iD Mobile Employee

@Wispa -

Glad it’s all been resolved.

Thanks.

iD Community Manager

C

Chitst

New Contributor

Please help - what was the solution as I have the same issue that I cannot reply to a text from my bank that is time critical

N

Natalie W

iD Mobile Employee

Hello @Chitst

Thanks for getting in touch.

The original poster added to the thread with this as their solution.

Sorry i never replied , I have found the issue is with Google not ID , my phone was set using Google. SMS messaging obviously they have changed something Security wise ? , I have changed it over to Samsung messaging and all works again , so thank you for your response 😃

Please can you check that your Google settings are correct?

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CallmeRaiven

Active Contributor

Same happening to me, was working but now isn’t - businesses I’m not so worried but NHS & DWP/HMRC use short codes sometimes and I can’t respondd, pls help! 🙏🏼🙏🏼