why has my old number not been ported over yet?

Hello ​@JulzSmith 

Thank you for getting in touch. 

Our apologies, we are aware of an issue causing a delay with ports booked for the 20th January. 

We have received an update that the port should now take place by 10pm today. 

Please let us know if this is not the case for you and we can look in to this further. 

Thanks, 

Nat 

Hi, I am in a similar situation.  Switched to ID mobile on 27 Jan and provided pac code from Three.  Got a message confirming my number had switched 30 Jan but it hadn’t.  Used the guides and nothing worked so used the live chat on Thursday.  Was told the port would be complete 6pm Friday.  Still showing the ID mobile number today.  Reset and followed guide and again nothing.   I cannot use online banking until this is fixed.   Please can someone let me know what the issue is.  Thanks

Hello ​@Anne Wilson 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing an issue with your port. 

Can you please confirm if you have received a message to confirm the port has been completed? 

Has there been any progress since you last posted? 

Thanks, 

Nat 

Hi,  it’s been fixed now.  I used the live chat and someone was able to help me.   Thanks

That good news all round and welcome to the community Anne. 

Joe

Hi ​@Anne Wilson 

That’s great to hear, thank you for letting us know. 

Please reach out if you require any assistance in the future. 

Thanks, 

Nat