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Why on earth is 2fa not available?

  • October 30, 2024
  • 4 replies
  • 107 views

Why on earth is 2fa not available? I left Asda mobile because i was hacked! I seem to  remember also being able to put some extra pin into the old ID mobile app?? (if i am not mistaken?!!). The new app does not seem ready for primetime, not even a dark mode. Rant over!

4 replies

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  • iD Mobile Employee
  • 2119 replies
  • October 30, 2024

Hello @Nick0 

 

Welcome and thank you for posting to us here on the community. 

 

We appreciate your concerns regarding Two Factor Authentication. We are always looking for ways to improve our security and want to confirm that this has been fed back internally. 

 

Thanks, 

 

Nat 


  • New
 Contributor
  • 3 replies
  • October 30, 2024

I am just lucky I tried to google id mobile live chat was chatting with a agent and my problem is been solved 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • October 30, 2024
Nick0 wrote:

Why on earth is 2fa not available?

You’ve lost me. It is available

I seem to  remember also being able to put some extra pin into the old ID mobile app??

You’ve lost me again, you still can

(if i am not mistaken?!!)

You’re right, you’re not mistaken

The new app does not seem ready for primetime, not even a dark mode.

Well, I have to agree, I did prefer the version from around March time

Rant over!

Glad to hear it 😃

 

If you wish you can have 2 passcodes or better still a passcode and a finger/thumb print, you only had to look

And I guess you didn’t look in the right place

Open the iD Mobile App, tap More (4th option along the bottom) → tap on Login details → and under Use biometrics for login slide it to on.


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  • iD Mobile Employee
  • 2119 replies
  • November 1, 2024

Thank you for your assistance on this topic @Daz_S 

 

Nat