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New Contributor
Alexbw
New Contributor
April 7, 2026
Solved

WiFi calling not working, but enabled

My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.

I have any eSIM that operates on an iPhone 16 Pro Max running iOS 26.4

 

Kwanele ZAnswer
iD Mobile Employee
April 8, 2026

Hi ​@Alexbw,

 

Thanks for your message.

 

We’re very sorry to hear that you’re experiencing issues with Wi-Fi Calling, especially while you’re also having signal problems. We understand how frustrating this can be.

To help resolve this, please try the following steps: restart your phone, toggle Wi-Fi Calling off and back on, and reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Once done, reconnect to Wi-Fi and check if Wi-Fi Calling starts working again.

Please keep us updated, and we’ll be happy to assist further if the issue continues.

 

Thanks,

Kwanele

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36 replies

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Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
July 15, 2026

Hi ​@Egavai,

 

We're really sorry to hear you've been dealing with this for so long. We completely understand how frustrating it must be, especially when it's causing you to miss important calls.

 

As you've already tried the troubleshooting steps multiple times, used a different device, and the issue keeps returning, we'd recommend contacting our Customer Service team via Live Chat so they can log a technical ticket with our network team for further investigation.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

We appreciate your patience and hope we can get this resolved for you.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
Egavai
New Contributor
July 15, 2026

Unfortunately I have been in touch with the customer service team several times but I have been given the same answers with the same troubleshooting steps. 
 

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
July 16, 2026

Hi ​@Egavai,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Caz123456
New Contributor
September 30, 2026

I have done all these things and mine is not working still 

New Contributor
Egavai
New Contributor
September 30, 2026

No solutions at all from ID, I’ve had this issue for years. 

iD Mobile Employee
Marquerita T
iD Mobile Employee
October 2, 2026

Hi ​@rkjj22.

 

Thank you for your post. I'm sorry to hear about the problems you're having.

 

Can you please share your post code?

 

Thanks,

Marquerita

The iD Mobile Team

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