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wifi on Samsung galaxy S21


Wifi on my Samsung galaxy S21 5G won't connect and my friends samsung won't connect to the same WiFi yet my xbox and Alexa and Tvs are fine 

Best answer by Tyler

Hi there @Transgender, welcome to Community!

 

How long has this been an issue for please?

 

How long have you had the phone for?

 

Did WiFi work previously on this phone?

 

Thanks,

Tyler

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • Answer
  • August 16, 2024

Hi there @Transgender, welcome to Community!

 

How long has this been an issue for please?

 

How long have you had the phone for?

 

Did WiFi work previously on this phone?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • August 16, 2024

I've had the phone since June 2024


  • Author
  • New
 Contributor
  • 4 replies
  • August 16, 2024

And yes it did work previously, also checked my own WiFi system and everything is fine.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7768 replies
  • August 21, 2024

Hi @Transgender,

I would advise going into your Wi-Fi settings and changing your bandwidth.

You can change the bandwidth from 5ghz/2.4ghz or vice versa.

 

Kash


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