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wifi on Samsung galaxy S21

  • August 11, 2024
  • 4 replies
  • 30 views

Wifi on my Samsung galaxy S21 5G won't connect and my friends samsung won't connect to the same WiFi yet my xbox and Alexa and Tvs are fine 

Best answer by Tyler C

Hi there @Transgender, welcome to Community!

 

How long has this been an issue for please?

 

How long have you had the phone for?

 

Did WiFi work previously on this phone?

 

Thanks,

Tyler

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4 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 16, 2024

Hi there @Transgender, welcome to Community!

 

How long has this been an issue for please?

 

How long have you had the phone for?

 

Did WiFi work previously on this phone?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 16, 2024

I've had the phone since June 2024


  • Author
  • New Contributor
  • August 16, 2024

And yes it did work previously, also checked my own WiFi system and everything is fine.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 21, 2024

Hi @Transgender,

I would advise going into your Wi-Fi settings and changing your bandwidth.

You can change the bandwidth from 5ghz/2.4ghz or vice versa.

 

Kash