worst customer service & resolutions

Hi, I’ve been with iD mobile now for just over 2 years and in that time always had a physical sim and just recently switched to an eSIM. However, after 14 attempts of trying to reset my profile & delete all the previous eSIM attempts etc. knowing this was all going on they contacted the technical team let them know my eSIM is not activating resulting in the technical team telling them to tell me to “ reset my iPhone & reset network settings “ even after doing this advised by the customer service representative that I was speaking to which was no help. So now the issue has been further progressed back to the technical team who have not responded within 3 days so far & have not come to a resolution. I have had multiple conversations sent to my email for evidence as well as this situation has been on going for the past 5 days without a sim not being able to receive calls or texts it’s messed up my monthly bills as I receive a text to input my code to send payments “OTP” it’s caused me grief and all I want is a resolution and not to be talking to a adviser online for 2 hours a pop as it’s consumed a lot of my time to chase up on this situation as no one calls me. I was advised that a member of the complaints team was going to call me on another number which they said that they did & left a voicemail. But one of this appeared on the phone I even called the network to confirm whether I was called by this number & left a voicemail as with the iPhones your voicemails now save but when I questioned the complaints team nothing further was said. I would like my PUK number & Stack code so I can just move on now as 5 days without a sim no customer service to call & in the future having to wait 7 days for a resolution is not practical at all.