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Question

wrong number attached to sim

  • February 14, 2025
  • 2 replies
  • 20 views
Graham N Elaine Rasmussen
Community Member

my wife lost her phone and so i got a new sim and registered it, but i used my number instead of her number. so i have my information on both phones. should i just get another sim and start over again?

    2 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 484 replies
    • February 15, 2025

    If you registered a new sim on your account your old SIM card will have been disconnected so you need to carry on using the new SIM card for yourself and then order another one for your wife again or get one for a Curry’s store. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hi ​@Graham N Elaine Rasmussen 

     

    Thanks for getting in touch.

     

    Sorry to hear this has happened. As ​@MZone has advised, you previous SIM will not be deactivated so your plan will now continue on the new SIM. 

    You will need to get a new SIM for your Wife’s plan. Please let us know if you need any help getting the replacement. 

     

    Thanks, 

     

    Nat 

    Reply.


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