I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered.I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Hey there @KayBee91,we’re very sorry to hear this, and of course want to help the best as possible. Ican however see that @Matthew Thas advised you further on this via another thread, so please respond there to avoid confusion and look at the advice posted there.Many thanks,Tyler

Wrong phone delivered - no updates

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