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Wrong Plan Info?

M
New
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  • Mick27
  • New
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  • 2 replies

I have recently purchased a 100GB pay monthly plan from Currys and downloaded the Id Mobile app.

In the app   Your allowances        Data remaining: 99.5GB/20GB - whatever that means

                                                    Minutes remaining: Unlimited

                                                         Texts remaining: Unlimited 

                   

                  Your current plan    20GB Data   <--------

                                                      Unlimited Minutes

                                                       Unlimited Texts

Please can anyone Explain this to me? Any help appreciated!!!

    13 replies

    S
    Helpful
 Contributor
    • swcq
    • Helpful
 Contributor
    • 31 replies
    • August 2, 2024

    I have the same problem, already contacted support and they are hoping to resolve it soon, been assured even though it says 20gb I am on 100gb data

    M
    New
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    • Mick27
    • Author
    • New
 Contributor
    • 2 replies
    • August 2, 2024

    Thanks - much appreciated!!!

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • August 8, 2024

    Hi @Mick27 

     

    Sorry about this, the team are aware of some issues with allowances showing incorrectly in the iD Mobile app/website, they’re working on a fix for this.

     

    Tom

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    M
    New
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    • Mick27
    • Author
    • New
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    • 2 replies
    • August 8, 2024

    Yes Thanks Tom

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • August 14, 2024

    Hi @Mick27,

    If you require further assistance, please feel free to get back to us here.

     

    Kash

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    C
    New
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    • connie1234
    • New
 Contributor
    • 4 replies
    • May 10, 2025

    Hey, I’m having this problem now and have contacted ID Mobile a couple of times but it still doesn’t seem to be resolved. Is this still an ongoing thing? 

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 763 replies
    • May 10, 2025

    Hi ​@connie1234  sorry to hear this, could you elaborate a little on the exact issue you are facing please?

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    C
    New
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    • connie1234
    • New
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    • 4 replies
    • May 10, 2025

    I recently upgraded to a 120GB / month plan, but my app and online account shows my monthly data allowance to be 1.5GB..

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 763 replies
    • May 11, 2025

    OK ​@connie1234  is that your old plan allowance? When did you process your upgrade?

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    C
    New
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    • connie1234
    • New
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    • 4 replies
    • May 11, 2025

    No, I’ve never had a 1.5GB plan and I upgraded on 7 April

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • May 12, 2025

    Thank you ​@connie1234 

     

    Did it switch to show 1.5GB when you placed the order for the new tariff?

    Is the app up to date with software?

     

    Thanks 

     

    Natalie

    C
    New
 Contributor
    • connie1234
    • New
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    • 4 replies
    • May 12, 2025

    Yeah it’s only incorrectly shown 1.5GB since I upgraded. And also yes, my app software is up to date. 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • May 12, 2025

    Thank you ​@connie1234 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.

     

    Natalie 

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