I have the same problem, already contacted support and they are hoping to resolve it soon, been assured even though it says 20gb I am on 100gb data

Thanks - much appreciated!!!

Hi @Mick27 

Sorry about this, the team are aware of some issues with allowances showing incorrectly in the iD Mobile app/website, they’re working on a fix for this.

Tom

Yes Thanks Tom

Hi @Mick27,

If you require further assistance, please feel free to get back to us here.

Kash

Hey, I’m having this problem now and have contacted ID Mobile a couple of times but it still doesn’t seem to be resolved. Is this still an ongoing thing? 

Hi ​@connie1234  sorry to hear this, could you elaborate a little on the exact issue you are facing please?

I recently upgraded to a 120GB / month plan, but my app and online account shows my monthly data allowance to be 1.5GB..

OK ​@connie1234  is that your old plan allowance? When did you process your upgrade?

No, I’ve never had a 1.5GB plan and I upgraded on 7 April

Thank you ​@connie1234 

Did it switch to show 1.5GB when you placed the order for the new tariff?

Is the app up to date with software?

Thanks 

Natalie

Yeah it’s only incorrectly shown 1.5GB since I upgraded. And also yes, my app software is up to date. 

Thank you ​@connie1234 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie