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you can't call anyone

  • January 23, 2025
  • 1 reply
  • 5 views

Leosia70
Community Member

Hello

from today I can't call anyone except sms text and no one can call me except sms. Only via whatsapp is there a slow signal. If it is your fault for the lack of connection to call then I want to have compensation for the stress and the inability to contact my family and my family can't call me.

 

Regards

Sylwia Buda

07826610350

 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3001 replies
  • January 25, 2025

Hey there ​@Leosia70

 

We’re very sorry to hear that you were affected by the outage, and we really appreciate your patience with us.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler