Skip to main content

roaming not working in turkey


Lewi1591
New
 Contributor

Hello,

 

I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please?

 

Kind Regards,

8 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+9
  • Silver Contributor
  • 381 replies
  • May 7, 2025

@Lewi1591 Had you activated Roaming before leaving the UK on your device or in the app?

 

Joe


Lewi1591
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • May 7, 2025

In the app in Turkey on the wifi in hotel! :)


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 3059 replies
  • May 7, 2025

You should always enable roaming prior to leaving the UK.


Siân
iD Mobile Employee
Forum|alt.badge.img+8
  • iD Mobile Employee
  • 1323 replies
  • May 7, 2025

Hi ​@Lewi1591  sorry to hear you’re having trouble with roaming.

Can you please check the advice on the following link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you are still struggling please let us know and we can assist further.

Thanks.


Lewi1591
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • May 7, 2025

I changed from Turkcell to Turk Telecom and seems okay 😄 thanks for help!


Skparrot
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 24, 2025

My roaming ad on is not working in Turkey,  help, it's active but nothing 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2255 replies
  • June 24, 2025

Hi ​@Lewi1591 

 

That’s great to hear :) 

Please reach out if you require assistance in the future. 

 

Natalie 

 

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2255 replies
  • June 24, 2025

Hi ​@Skparrot 

 

We are sorry to hear you are experiencing issues with the add on in Turkey. 

When you manually search for a network, are there multiple options showing for you? 

Have you tried them all?

 

Thanks, 

 

Natalie