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Wifi Calling

  • 25 March 2019
  • 6 replies
  • 398 views
L
Rank
Can anyone help set up my phone for WiFi calling.
Phone Galaxy S7 Model No. SM-G930T Android version 7.0
Was told phone is compatible with WiFi calling but it is not functioning. Have gone to Settings>Connections>More Connection settings> but option for WiFi calling is not present.
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Best answer by Kash 26 March 2019, 14:51

Hi @lumberjack,

We can certainly provide the steps to try and get this sorted you.

Firstly could you please ensure that your handset has the latest software installed so that it is up to date. You may need to set up WiFi calling on your handset and you can do this by following the below steps.

-Firstly Connect to a WiFi network.
-From the home screen, tap Phone and Menu
-Tap settings
-scroll down to the Wi-Fi calling and ensure that it is on.

Let us know how you get on with this.

Kash
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6 replies

Kash
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Userlevel 2
Badge +5
Hi @lumberjack,

We can certainly provide the steps to try and get this sorted you.

Firstly could you please ensure that your handset has the latest software installed so that it is up to date. You may need to set up WiFi calling on your handset and you can do this by following the below steps.

-Firstly Connect to a WiFi network.
-From the home screen, tap Phone and Menu
-Tap settings
-scroll down to the Wi-Fi calling and ensure that it is on.

Let us know how you get on with this.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
L
Rank
Hi Kash
Thanks for reply.
Have gone to Software update and checked but get message “The device is up to date.”
I then followed your instructions but on scrolling down there was no option for Wi-Fi calling.
The option seems to be missing from all the expected menus.

Regards
Lumberjack
Kash
Rank
Userlevel 2
Badge +5
Hi @lumberjack,

Thanks for trying those options.

Could you confirm where the handset was purchased from? If the handset wasn't purchased from us we can't confirm if WiFi calling will work as the Firmware may not be installed.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
L
Rank
Thanks for help. The phone was bought from a third party, not ID, as new ex. display stock. Can you suggest how I can get a Firmware update?

Regards
Richard
Kash
Rank
Userlevel 2
Badge +5
Hi @lumberjack,

Unfortunately when the handset is purchased from somewhere other than iD Mobile we can't guarantee that Wifi calling would work. It is likely that the handset has a different Firmware installed which can't be added to the handset after purchase.

As the handset doesn't have the firmware Wifi Calling wouldn't work on the handset.

We are sorry about this.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
C
Rank
Userlevel 1
Hello All,
After much searching and trial and error here is how i got Wifi Calling to work on my S7, SM-G930F

Checked software up to date.

Home screen, swipe down from top, and again to get half screen of settings icons.
Swipe left to bring up more icons and there it was, 'Wifi Calling'.
Tap to activate.

Exit settings

Reboot (this was the key to making it happen for me)

Thanks to all those who left the snippets of info that helped me get there.

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