Question

Closing Account - 30 days Notice

  • 10 July 2020
  • 5 replies
  • 103 views
casto
Rank

Hi,

 

My current contract is going to end so I’d like to close my account. Unfortunatelly, due to Covid-19 your call centre doesn't work and I don’t know how to do that.

Can you solve this problem to me?

 

Many Thanks

 

5 replies

waynewes
Rank
Userlevel 1

Just did this myself, not sure if you figured it out, but you can call them and follow the instructions, or do it on the app by clicking the hamburger menu in the top left, my account and then there is the option to close there.

Ryan
Rank
Userlevel 6
Badge +10

Hi @casto,

The advice from @waynewes should help with cancelling your plan. If you need to see further options, we have a post dedicated to ways of cancelling your plan or to leave our network with your number. Here is the link to the page.

Ryan

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casto
Rank

Thanks, guys for the reply, but unfortunately that doesn't help.

My SIM card for this contract never been registered, doesn’t know what is the number and where is it.

Have no account on the website and I can’t create one because of a lack of phone number. Same with phone call instructions, a phone number is required to do anything.

Kevin
Rank
Userlevel 4
Badge +10

Hi @casto 

We’ll send you a Private Message here now in order to take some further details and help with this request.

casto
Rank

Thank you so much for your help :)

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