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Unable to access ID mobile "my account"

  • 25 May 2018
  • 5 replies
  • 362 views
S
Rank
Userlevel 1
I have been unable to access my ID mobile "My account"?
When attempting to log in entering username and then password the blue log in icon will not respond when clicked. I changed browser to Google Chrome and using Windows 7 operating system.
As said the blue icon is non responsive when clicked.
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Best answer by Phil 27 May 2018, 11:42

Hi, as long as something is typed into both boxes, you should be able to click the log in button. Are you typing your details or using copy/ paste to fill in the boxes?
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5 replies

Phil
Rank
Userlevel 4
Badge +6
Hi, as long as something is typed into both boxes, you should be able to click the log in button. Are you typing your details or using copy/ paste to fill in the boxes?
Did my answer help you? If so, mark it as the Best Answer to help others! :)
S
Rank
Userlevel 1
Thank you Phil and happy to report success at last.
Mohammed
Rank
Userlevel 7
Badge +9
EDIT: Moved topic to the App and My Account section of the community.
I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
tonster007
Rank

I have a new phone and number (not email).  I no longer have the phone number associated with the old ID.  Either way, I cannot log in to My ID account.  PLease help?  While you are at it, where is the virtual assistant chat function?  Website just sends you in circles.

Will
Rank
Userlevel 5
Badge +6

Hi @tonster007,

 

Have you checked your emails to see if you have received any bills from us? They would feature your number you see.

 

If you click here, Livechat is two thirds down the page.

 

Will

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