Skip to main content
Blog

We've launched a new iD Mobile app!

We've launched a new iD Mobile app!
Did this article interest you or help you find an answer to your question?
8% found this helpful
Show first post

65 replies

  • Active Contributor
  • 9 replies
  • April 9, 2024

Yet another new update for the iD mobile app. And STILL the plan page doesn’t work. Same old same old, “oops… something went wrong” and the try again button. Press that and it just repeats itself. Beyond a joke now.


AngieL
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 16, 2024

I was abroad and needed to check what my data allowance was and whether I was about to exceed it but can’t log onto anything that will give me this information.

Also thinking of changing my tariff but can’t do so.

Any advice.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • April 18, 2024

Hi @AngieL 

 

Have you registered to the new iD Mobile app? You won’t be able to log in before registering.

 

Tom


AngieL
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 18, 2024

Tom

I’ve tried but it won’t get any further than “Say hello to the new iD mobile app”!!


AngieL
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 18, 2024

And I’ve just tried again and was told I was in a queue and would have to wait 38 minutes!!

😠😡


daveyboy
Active Contributor
  • Active Contributor
  • 24 replies
  • April 19, 2024

I have been trying for two weeks to access my account and IT’S STILL NOT WORKING!!!

If I could actually get on, I’d cancel my contract but maybe that’s the plan - no-one can cancel!


MickP
New
 Contributor
  • New
 Contributor
  • 1 reply
  • April 20, 2024

Sorry to say that this new system does not work. As a pensioner it is very confusing,I now do not know if I have my original account and another which I did not ask for.please go back to the original system which has worked for years.

Mick Palmer 


I can’t register on the app.  I've deinstall/reinstalled! When I put in the one time passcode emailed it says its wrong. I need to set up in the app ASAP.  help!


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • May 14, 2024

  • New
 Contributor
  • 1 reply
  • May 23, 2024

What a total shambles (aka cluster….)

Oops… something went wrong. Try again, and again and again .. but still it doesn’t work.

In a browser (Firefox onW10) after clicking “Getting Started” repeatedly I can only log-in 1 time in 10 !!! And on the App (Android) I have NEVER been able to log-in.

Similarly downloading Bills is an impossibility (Russian Roulette is more reliable!) - as is Changing Payment details.

A simple 3 minute task has taken me over an hour - and I’ve still not yet managed to achieve my simple objective.  Unbelievable. I thought “tech” was supposed to make our lives easier.  Well it did when I worked in IT but obviously today’s programmers don’t know how to programme!  Senior management should be fired for allowing such flakey software to “go live”.

 


  • Active Contributor
  • 11 replies
  • June 5, 2024

I believe I have the new app, only on my 2nd month being with id, one thing I can't see in it is a way to keep track of my roaming data, I was with Giffgaff before and their app showed you your roaming allowance and how.much you had.left. I'm on a 100gb monthly plan.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1707 replies
  • June 5, 2024
Mrdazjones wrote:

I believe I have the new app, only on my 2nd month being with id, one thing I can't see in it is a way to keep track of my roaming data, I was with Giffgaff before and their app showed you your roaming allowance and how.much you had.left. I'm on a 100gb monthly plan.


Morning @Mrdazjones,

This feature is on our roadmap. Click here for our Fair Usage Policy for more information on how much data you can use when roaming within out 50 Roam Free destinations.

Thanks.


  • Active Contributor
  • 11 replies
  • June 5, 2024
Matthew T wrote:
Mrdazjones wrote:

I believe I have the new app, only on my 2nd month being with id, one thing I can't see in it is a way to keep track of my roaming data, I was with Giffgaff before and their app showed you your roaming allowance and how.much you had.left. I'm on a 100gb monthly plan.


Morning @Mrdazjones,

This feature is on our roadmap. Click here for our Fair Usage Policy for more information on how much data you can use when roaming within out 50 Roam Free destinations.

Thanks.

Thanks, I know how much I can use(30gb) but I can't see how much of it I have used or have left in the app. I can see my total data allowance but nothing for the roaming, which was a useful feature in the Giffgaff app.


I have uninstalled the new app several times and tried again but each time have a problem logging in.  I get to different stages but am yet to actually log in fully to the app.

Can you help?


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2009 replies
  • July 22, 2024

Hi there @traceylbbradbury, please contact us via our live-chat and they can investigate that further for yourself:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler