iD Mobile Employee

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We've launched a new iD Mobile app!

Forum|Forum|2 years ago
March 17, 2024
65 replies
17312 views

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!

Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.

So, what’s changed?

Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out!
New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before.
Improved performance – The new app uses the latest technologies to improve stability, performance, and security.

If you’re new to iD or have the old version of the app, you can download the new version from the App Store or the Google Play Store.

If you’ve previously registered for the old app, you’ll need to re-register for the new one. Sorry about that - but it’ll be worth it!

Your Feedback Matters

Let us know what you think of the new iD Mobile app below! Or if you’ve got a great idea for a new feature that’s not currently not in the app, or you’re experiencing any issues, you can create a ‘New App Feedback’ topic, and track the progress of your feedback here. Our team of moderators and developers are on hand to provide further support.

Shout-outs!

We’d like to give a special shoutout to our Community superusers, who helped with testing the app prior to launch. So, thank you to:

If you need more info about the app, you can view our FAQs here.

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J

Jeez

Active Contributor

The first page, the home page seems to be working now. But the plan page still gives me no details and still has the “oops…something went wrong” with the Try Again button. I press that and the same thing, oops….

Hi @Jeez ,

Is this now working for you? Some updates have been released this week, which should’ve solved the issue.

Thanks,

Kieran

Nope, the plan page still doesn’t work. Still getting the “oops… something went wrong” with the try again button.

Kieran C

iD Mobile Employee

Hi @Moto_customer,

Thanks for reaching out and sharing your feedback.

As the account holder, I suggest that you manage the plan in the app with your iD online account (once it’s set up). At this stage, the app is meant for the account holder to manage their plan, not a child. We recognise there is a use case for having children view their remaining allowances, etc., but that’s not something we have planned at this stage. It needs a lot of thought and consideration about how to manage and implement various permissions.

Besides the upgrades banner which you identified, it’s also possible to buy add-ons and quickly change settings, like the adult content filter. These should be left up to the account holder.

Just so you know, each plan can only be linked to 1 iD online account. This means if you link your child’s number with your email and password login, your child will not be able to do so.

Hope this helps and makes sense!

Cheers,

Kieran

Head of Customer - iD Mobile

M

mikemod

Active Contributor

@KieranC Just updated to new app on Android and registration was successful, thanks

The only issue I have is when I try to enable “Biometrics for login” I get “Oops...something went wrong.

Biometrics now working 👍

F

frankfc

New Contributor

Why can't new apps just work? It's boring and yesterday that IDs App can't just work, maybe you need some new developers? 😀

Kieran C

iD Mobile Employee

@mikemod, good news 👍

@frankfc, are you having a particular issue?

Head of Customer - iD Mobile

F

frankfc

New Contributor

Yes particularly your new app. Having to register again! Why!

M

Mickwillis

Active Contributor

Register my account, OK(eventually) , but don't have access to text on other sim so unable to add to account.

No easy display of used /rollover data, bills won't load, why has my current bill changed, has the billing date changed

M W

R

Ronski

Active Contributor

Fantastic, a new app, not so fantastic is that I’ve wasted so much time trying to set it up 😌

I went through the registration process, went to add my number, it doesn’t appear to like my DOB. Logged into my account via my PC, I can not find any mention of my DOB, its not in my profile.

Tried the app again, it kept complaining my password was wrong, but it works on the website, clear the app cache/data, tried again, uninstalled the app, still the same, found this thread and read the app has a different password. Why is the password different from the website!!!!!! So blooming stupid, now need to store two passwords in my password manager, one for the website and one for the app!!!!

So now I’m back to adding my mobile number, except it doesn’t like my DOB which I can’t check as its not listed in my profile on the website!

So I have the new app, but its utterly useless as I can’t add my phone number.

R

Ronski

Active Contributor

I was very surprised to get a PM from @KieranC today as its Easter Sunday, but the issue has now been resolved, top marks to Kieran for his quick response and fixing the issue. It did take three attempts before the activation code came through, so seems to be some ongoing issues there.

As others have said, it would be nice to lose the advertising as its not what I want to see when I look at the app, perhaps put it on a separate tab. My recommended upgrade costs another £10 a month and gives me unlimited data, yet I never use up all my existing data allowance, so I’ve no idea why that upgrade is even being recommended in the first place - its totally wrong for my usage.

A

Ash9694

New Contributor