iD Mobile Employee

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We've launched a new iD Mobile app!

Forum|Forum|2 years ago
March 17, 2024
65 replies
17312 views

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!

Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.

So, what’s changed?

Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out!
New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before.
Improved performance – The new app uses the latest technologies to improve stability, performance, and security.

If you’re new to iD or have the old version of the app, you can download the new version from the App Store or the Google Play Store.

If you’ve previously registered for the old app, you’ll need to re-register for the new one. Sorry about that - but it’ll be worth it!

Your Feedback Matters

Let us know what you think of the new iD Mobile app below! Or if you’ve got a great idea for a new feature that’s not currently not in the app, or you’re experiencing any issues, you can create a ‘New App Feedback’ topic, and track the progress of your feedback here. Our team of moderators and developers are on hand to provide further support.

Shout-outs!

We’d like to give a special shoutout to our Community superusers, who helped with testing the app prior to launch. So, thank you to:

If you need more info about the app, you can view our FAQs here.

This topic has been closed for replies.

Show previous replies

Kieran C

iD Mobile Employee

@Ash9694 , I haven’t seen that error reported before. I assume your phone is running the latest iOS software, and your time settings are set to automatic, etc. Is there anything unusual about your device?

@Ronski, happy to help and sorry you had issues registering.

I’ll share your feedback about the suggested upgrade deal with our sales team. Interestingly, the deals should be the same as those in the old app. The new upgrade banners have a lot more colour; the old ones looked very dull in comparison, so they probably feel more prominent. We’ll think about how we can improve that going forward.

Thanks,

Kieran

Head of Customer - iD Mobile

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Ash9694

New Contributor

@KieranC it would appear the new app does not like jailbroken devices, not an issue with my banking apps but an issue with the id app, Absolute stupidity that Id feel my device is a threat, time to move network

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Ronski

Active Contributor

@Ash9694 , I haven’t seen that error reported before. I assume your phone is running the latest iOS software, and your time settings are set to automatic, etc. Is there anything unusual about your device?

@Ronski, happy to help and sorry you had issues registering.

I’ll share your feedback about the suggested upgrade deal with our sales team. Interestingly, the deals should be the same as those in the old app. The new upgrade banners have a lot more colour; the old ones looked very dull in comparison, so they probably feel more prominent. We’ll think about how we can improve that going forward.

Thanks,

Kieran

I can’t really remember the old app, I’d only log in occasionally to check data remaining, usually during or after a holiday where there had been heavy usage.

Julian KizSalsa

New Contributor

Not working today. Can’t tell if it registered an account. Will not allow me to login. I have standard plans nothing special there.

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DM28

New Contributor

On the last version of the app, I couldn't download bills (a pretty fundamental part of an app for managing my phone contract, no?) and on this version I can't even make it past the registering my mobile number screen. It says I have been sent a security code which doesn't arrive until hours later (if I'm lucky) - by which point the number isn't accepted by the app as it doesn't match records. 🙄

Spoke to an online chat adviser who told me to call a number they provided to be given a security number, but that's just a complete joke. I shouldn't need to be calling anywhere just to be able to register my number to the app of my mobile provider. Come on, this should be the absolute basics here.

How can your service be THIS bad, consistently?

And yes, I have uninstalled and reinstalled the app multiple times since yesterday.

D

DM28

New Contributor

Abysmal.

Was unable to download/view bills on the previous app (which you would think is an absolute basic function of an app for you to view your bills…...), and now I can’t even move past the initial registration stage of adding my number. Either I don’t receive the security number, or it gets sent many hours after it is of any use.

Spoke to a customer agent online who advised me to call a number to request the security code. This is pathetic - we should not be required to call to do something that should be the bare minimum basic function of a new app you have forced on us?

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4891limaK

New Contributor

Can someone let ID know that Wednesday 3rd of April is today?

4

4891limaK

New Contributor

I am really disappointed with iD mobile. I just switched to their network. Got my sim, inserted it, No Network, re-inserted, restarted phone multiple times.... no joy.