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2 factor authentication code

  • March 5, 2025
  • 4 replies
  • 351 views
E
New Contributor

I recently switched to ID mobile from another network carrying my old number over. However I am now unable to receive 2 factor authentication codes sent via SmS

Best answer by MZone

If you're not receiving 2-factor authentication (2FA) texts, it could be due to a few reasons: incorrect phone number entry, your phone blocking unknown numbers, network issues, carrier blocking such messages, a problem with the service you're trying to access, or a faulty phone setting related to SMS delivery; check your phone settings to ensure you're not blocking verification texts and try restarting your phone or trying your SIM in a different phone to see if that resolves the issue. 

What handset are you using?

    4 replies

    MZone
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 5, 2025

    If you're not receiving 2-factor authentication (2FA) texts, it could be due to a few reasons: incorrect phone number entry, your phone blocking unknown numbers, network issues, carrier blocking such messages, a problem with the service you're trying to access, or a faulty phone setting related to SMS delivery; check your phone settings to ensure you're not blocking verification texts and try restarting your phone or trying your SIM in a different phone to see if that resolves the issue. 

    What handset are you using?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • ElliottGal
    • Author
    • New Contributor
    • March 5, 2025

    Thank you. I switched off spam blocker in call settings which seems to have solved the issue! 

      MZone
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      • MZone
      • Platinum 
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      • March 5, 2025

      Glad it got sorted for you.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tom
        iD Mobile Employee
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        • Tom
        • iD Mobile Employee
        • March 5, 2025

        Hi ​@ElliottGal 

         

        Glad to hear it was a simple fix.

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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