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2 factor authentication code


I recently switched to ID mobile from another network carrying my old number over. However I am now unable to receive 2 factor authentication codes sent via SmS

Best answer by MZone

If you're not receiving 2-factor authentication (2FA) texts, it could be due to a few reasons: incorrect phone number entry, your phone blocking unknown numbers, network issues, carrier blocking such messages, a problem with the service you're trying to access, or a faulty phone setting related to SMS delivery; check your phone settings to ensure you're not blocking verification texts and try restarting your phone or trying your SIM in a different phone to see if that resolves the issue. 

What handset are you using?

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4 replies

MZone
Gold Contributor
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  • 838 replies
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  • March 5, 2025

If you're not receiving 2-factor authentication (2FA) texts, it could be due to a few reasons: incorrect phone number entry, your phone blocking unknown numbers, network issues, carrier blocking such messages, a problem with the service you're trying to access, or a faulty phone setting related to SMS delivery; check your phone settings to ensure you're not blocking verification texts and try restarting your phone or trying your SIM in a different phone to see if that resolves the issue. 

What handset are you using?


  • Author
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 Contributor
  • 1 reply
  • March 5, 2025

Thank you. I switched off spam blocker in call settings which seems to have solved the issue! 


MZone
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  • 838 replies
  • March 5, 2025

Glad it got sorted for you.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • March 5, 2025

Hi ​@ElliottGal 

 

Glad to hear it was a simple fix.

 

Tom