3 days and i cant receive incoming calls

Hi ​@Ray64846 

 

What phone do you have?

Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage

Has the 3G signal been turned off in your area recently?

Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you recently moved to iD Mobile? ‘Your switch can happen anytime between 10am-6pm on your chosen date. You'll also receive a text from us as soon as your number has been transferred to iD’.
Can you still use your data and send/receive texts?

Do you VoLTE enabled on your phone? You need to connect to LTE (AKA VoLTE - Voice over LTE) to make/receive calls. 4G is only a label given to the 4th Generation network but LTE is the type of connection used. 

You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

There are a few different ways to get a replacement SIM. Here’s everything you need to know:
 

If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

• Visit any Currys store.

Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

• Chat to us.

Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

• How do I activate my new SIM or eSIM?F.A.Q.

Let us know how you get on x

Hey there ​@Ray64846, sorry to hear that.

The outage from last week has now been resolved. Are you still having issues now please?

If so, what phone do you have and what’s your full postcode please?

Thanks,

Tyler

Hi

Yes i am still having issues with my phone im afraid. 

It will not accept incoming calls, although everything else is working fine. I have done or the remedial stuff in settings menu and gone as far as a network reset and cleaned the sim card. 

Ive only been with this service provider since 16th December but im not impressed to be fair.

I really need a resolution or im going to have to cancel contract and return phone as its not doing what i have paid for.

Any help would be appreciated.

Thanks 

Hey there ​@Ray64846, we’re very sorry to hear that.

What phone do you have please?

Are texts and data working okay?

What’s your full postcode also please?

Thanks,

Tyler

everything is working ok apart from no incoming calls.

Iphone 14

MK41 8QD

Hey there ​@Ray64846, have you tried a replacement SIM card?

Thanks,

Tyler

Hi 

That's the final thing that I have tried today and still doesn't work

I have been on the phone to ID Mobile now for over 2 hours and there best course of action is to pass my to complaints dept. 5 people later and no one can resolve the issue!!!!

The tech team were supposed to call me back within 48hrs. That was almost 2 weeks ago. Im now on the phone to the complaints dept (information removed). If anyone is having issues actually speaking to a person please use this number !

Im at the pont now that if this dept doesn't resolve the issue then i will be looking at returning the phone and cancelling the contract. I have never had such a poor service for a phone that is being used by a vulnerable customer.

Hi ​​​​​​ ​@Ray64846 

Thank you for getting back in touch. 

Can you please expand on what the complaints team have advised? 

Have they raised a ticket with our technical team to investigate?

Thanks, 

Nat 

they are due to come back to me tomorrow afternoon with a resolution.

Im not holding my breath as im still awaiting the tech team to come back to me as well from a few weeks ago.

im not a betting man but i would put money on this still being an issue as of cob tomorrow.

Thanks

Thank you ​@Ray64846 

Please do let us know how you get on. 

Nat