Hi ​@Bill1956 

Thank you for letting us know. Please bear with us while our team works to resolve the issue and restore your services as quickly as possible.

If the issue persists after 48 hours, please feel free to reach out to us via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk
 with the details of your query. We’d greatly appreciate the opportunity to make things right for you.

Kind regards,
Michael Z

Thanks for reply, will wait another 48 hours, if not resolved then I will cancel contract.

I'm having a similar issue in B60 3DX area of Bromsgrove. I too have only recently joined 3 from O2. I'll reconsider my options if this issue isn't rectified soon.

Hi ​@PetT 

Thank you for the message.

I've checked the coverage in the area and can see there are no coverage issues. Could you please tell me the make and model of your phone, so we can try some troubleshooting steps?

-Michael Z

Hi it is a Samsung S22 + 5G.

I have attached a screenshot you may find helpful.

Pete 

Hi ​@PetT 

Thank you for your response and for providing the screenshot.

There are currently reported issues in a neighbouring area, but no specific issues have been reported in your area.

Could you please try resetting the network settings on your device by following these steps:

Open Settings.

Tap General management.

Select Reset.

Tap Reset network settings.

Please let us know whether this restores your connectivity.

Thanks,

Marquerita

The iD Mobile Team

Hi,

I've carried out the procedure , this hasn't  improved the issue im experiencing.. The problem I'm  getting is with the mobile internet . I can't even open an email.

Hi ​@PetT.

Thank you for your post. I am sorry that the network reset has not resolved your connectivity.

Can you please try your sim in another device, to see if the issue is related to the sim or handset itself?

Additionally, remove the sim from your device, gently wipe it and reinsert it, then restart your device.

Thanks,

Marquerita

The iD Mobile Team

Hi Marguerita,

I'm using an eSim.

I have eliminated any issue with my phone as I  have a second eSim install using the Vodafone network and that giving me 5G and a strong mobile signal. All works well on Vodafone.

Many thanks,

Pete

Hi ​@PetT.

Thank you for the update. 

As you’re using an eSIM and your Vodafone eSIM is working correctly on the same device, this suggests the issue may be related to the iD Mobile eSIM or network service rather than your handset.

Please contact our Live Chat; https://www.idmobile.co.uk/live-chat team so they can complete the necessary checks and escalate the issue to our Technical Team for further investigation.

We’re sorry for the inconvenience and appreciate your cooperation.

Thanks,

Marquerita

The iD Mobile Team

It's down to the 3 network being down in my postcode area.. The best option open is to change to the Vodafone network.

Many thanks,

Pete

Hi ​@PetT.

Thanks for the update. I’m really sorry to hear that the 3 network has been down in your postcode area, that’s definitely frustrating, especially when you’re relying on your service.

I completely understand why switching to the Vodafone network might feel like the best option right now. If you’d still like us to look into this further, our Live Chat team is ready to help:
https://www.idmobile.co.uk/live-chat.

Again, I’m sorry for the inconvenience this has caused, and I appreciate your patience.

Thanks,

Marquerita

The iD Mobile Team