My 4G is not working on my phone, but when I put my SIM card in another phone it works and if I put a different SIM card in my phone it works so can’t figure out the issue. I have followed all the online advice but none of this has worked. Any ideas what I need to do?
+7
I take it the phone and Sim was working before hand on 4G and is this device from IDMobile?
If you're unavailable to go to a Curry's store or into your IDMobile account under Plan and the Sim and Phone Management select Request a replacement SIM or eSim and follow the instructions.
Joe
I have been using the phone and SIM card for over a year and had no issues until now.
When putting the sim in another phone the 4G works
+18Have you tried resetting network settings?
+18What phone have you got?
So I took it to the Apple Store in town but then it worked! So maybe an issue with my area? But when putting my sim in another iPhone 11 in the same location it worked so not sure.
+18using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
I have just responded to your other post/comment, so please respond there if needed to avoid confusion between posts/comments.
Thanks,
Tyler
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