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£50 Gift Card help!

  • February 27, 2025
  • 10 replies
  • 377 views
LiamF
Active Contributor

I upgraded my sim to a 24 month contract sim with ID Mobile and there was a £50 gift card offered but I can't get any help with this. I assumed it was with Curry's but both ID Mobile & Curry's live chat are blaming each other and not offering any help with this!

Best answer by Matthew T

Hey ​@LiamF.

Looks like the Gift Card was delivered on the 19th February 2025 at 11:24, via our courier DPD. 

Did you receive any emails from DPD regarding this? If not, happy to send you the Tracking Number and attached image via Private Messages.

Thanks.

    10 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 27, 2025

    Have you checked your paperwork/emails?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LiamF
    Active Contributor
    • LiamF
    • Author
    • Active Contributor
    • February 28, 2025

    I haven't received any email. I've attached any image of the contract details where it mentions the gift card.

     

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 28, 2025

    Who did you do the upgrade through?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LiamF
    Active Contributor
    • LiamF
    • Author
    • Active Contributor
    • February 28, 2025

    I did directly though the ID mobile phone app. I have attached two screenshots which show live chats from both ID & Curry's customer services blaming each other!

     

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 28, 2025

    I will pass it onto a moderator to reply to you. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LiamF
    Active Contributor
    • LiamF
    • Author
    • Active Contributor
    • February 28, 2025

    Yes please, thank you!

      Matthew T
      iD Mobile Employee
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      • Matthew T
      • iD Mobile Employee
      • Answer
      • February 28, 2025

      Hey ​@LiamF.

      Looks like the Gift Card was delivered on the 19th February 2025 at 11:24, via our courier DPD. 

      Did you receive any emails from DPD regarding this? If not, happy to send you the Tracking Number and attached image via Private Messages.

      Thanks.

      iD Community Manager
      LiamF
      Active Contributor
      • LiamF
      • Author
      • Active Contributor
      • March 2, 2025

      Hi, I didn't receive anything. Please send me the information.

      LiamF
      Active Contributor
      • LiamF
      • Author
      • Active Contributor
      • March 3, 2025

      ????????

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • March 4, 2025

      Hello ​@LiamF 

       

      Apologies for the delay. 

      Please check your inbox for a private message from us 📫

       

      Thanks, 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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