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Question

Accidentally paid twice for monthly bill

  • July 15, 2026
  • 1 reply
  • 6 views
M
Community Member

Hi, 

 

My direct debit monthly payment tried to go out this morning but failed due to insufficient funds. I went on the ID mobile app and paid the required amount manually with card, but now the direct debit is still trying to go through and failing. I will have to pay it for now in order not to lose services — but I would like my money back for the first charge please as I don’t want to pay twice. How do I go about that?

 

Thanks

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • July 15, 2026

    Hi ​@Mccmhn 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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