What does disconnected account mean and can they do it without telling you please
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account
Best answer by Kash M
Hi
Welcome to the Community!
Disconnection means that your account has been disconnected and no longer have a contract.
We would require the account holders permission unless there is multiple unpaid bills on the account.
Please can you advise further and we can assist you.
Alternatively if it is urgent, please contact our Live Chat Team.
Kash
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