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adding number to account

  • December 5, 2024
  • 4 replies
  • 114 views
Delves88
New
 Contributor

I am trying to add my other number to my account and not getting the text message come through is there another way to add my number to the account 

Best answer by Daz_S

Yes it is.

 

It might be quicker if you pop down to your local Currys and simply ask for a replacement SIM. You then need to do this:

https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-activate-my-new-sim-or-esim-43701

(make sure you’re removing the eSIM)

 

From a quick read I think I know what’s causing this. To use an iD eSIM it has to be in SIM slot 1. Yours might be in slot 2 if you started with a physical SIM.

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    4 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • December 7, 2024

    Hey there ​@Delves88, the only way to add another plan to your account, is via logging into your account as you’re already doing so.

     

    If you’re not receiving the code, please try again later or via another browser or device, and if the issue persists, please contact our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Delves88
    New
 Contributor
    • Delves88
    • Author
    • New
 Contributor
    • 1 reply
    • December 18, 2024

    Is it possible to change from an eSIM to a regular sim 

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • Answer
    • December 19, 2024

    Yes it is.

     

    It might be quicker if you pop down to your local Currys and simply ask for a replacement SIM. You then need to do this:

    https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-activate-my-new-sim-or-esim-43701

    (make sure you’re removing the eSIM)

     

    From a quick read I think I know what’s causing this. To use an iD eSIM it has to be in SIM slot 1. Yours might be in slot 2 if you started with a physical SIM.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • December 19, 2024

    Hey there ​@Delves88 certainly, yes.

     

    You can either contact our live-chat to have one sent out via DPD, or you can collect one from your local Currys store, and activate it yourself here:

     

    https://my.idmobile.co.uk/activate-sim-outside

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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