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Adult restrictions

  • February 6, 2021
  • 5 replies
  • 603 views
G
Community Member
  • GRC
  • Community Member

I have tried to remove the adult restrictions by selecting settings, but when I do there is no toggle for adult content.

All I have is Voicemail, Roaming, International and Premium

anyone have any suggestions and please please do not say go to Account, select My Services and slide the toggle...I have logged into my account on 4 different platform and tried that its NOT THERE!

Best answer by Mohammed H

That’s very odd that the option isn’t showing.

I’ll send you a PM so we can manually lift it.

 

There shouldn’t be any restrictions as we don’t have a child feature available in the app to restrict such access.

Mohammed

 

    This topic has been closed for replies.

    5 replies

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • Answer
    • February 6, 2021

    That’s very odd that the option isn’t showing.

    I’ll send you a PM so we can manually lift it.

     

    There shouldn’t be any restrictions as we don’t have a child feature available in the app to restrict such access.

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    Community Member
    • GRC
    • Author
    • Community Member
    • February 6, 2021

    Yes it is strange but it is definitely not there on any of the platforms I used, ill pick up the pm on Tuesday as I only use the account for data whilst at "work"

    Thanks again in advance

     

      Mohammed H
      iD Mobile Employee
      • Mohammed H
      • iD Mobile Employee
      • February 7, 2021

      Yes it is strange but it is definitely not there on any of the platforms I used, ill pick up the pm on Tuesday as I only use the account for data whilst at "work"

      Thanks again in advance

       

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        O
        Active Contributor
        • originalbep
        • Active Contributor
        • June 10, 2021

        I am having same issue. Would like to have this setting removed or changed 

        Will R
        iD Mobile Employee
        • Will R
        • iD Mobile Employee
        • June 10, 2021

        Hi @originalbep,

         

        We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

         

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

         

        Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

         

        We’ll see you there.

         

        Will

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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