App issues

Hello ​@johnreardon 

Thank you for getting in touch. 

We are sorry for the issues you are facing on the online account. 

Are all three plans in your name please? 

Thanks, 

Natalie 

Hi 

thank you for the reply 

yes all 3 sims are in my name with the same email address. 
 

all 3 were taken out on the same day and all transferred numbers from sky mobile. 
 

regards

Great, thank you. 

Have all numbers transferred successfully and are these the numbers you are attempting to register with? 

Thanks, 

Natalie 

Yes all numbers transferred ok and are now working on ID. 
what I will say is I do not receive any emails relating to the number that will not register on the app where as the other 2 I do receive emails/bill etc 

Thank you ​@johnreardon 

is it possible it is registered with a different email address? 

If you are unsure, we can send a private message to double check this for you.

Thanks 

Natalie 

I don’t think I used a different email address? How would I check? 

I did try to message to directly but it didn’t let me. 

No problem at all ​@johnreardon we can check from our side. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks, 

Natalie