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apple tv


  • Active Contributor
  • 6 replies

Hi when I signed up to ID mobile I was supposed to get a 3 months Apple TV for free. How do I do that? I do not have the email as I read on some other threads. Please advise. Thanks 

11 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • February 2, 2025

Hey there ​@LeoI, sorry to hear that.

 

What date did you order please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 6 replies
  • February 2, 2025

29 November 2024


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • February 4, 2025

Hey there ​@LeoI

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 6 replies
  • February 4, 2025

The link you sent does sweet nowt -  it only shows me the message but it won’t allow me to answer even if you followed the ID whatever user as advised. This is a stupid chat and system. 


  • Author
  • Active Contributor
  • 6 replies
  • February 4, 2025

Just let me know how am I supposed to get my link to the free Apple TV. Is it so much to ask? Why does it take 24 + hours to get a reply??? 


  • Author
  • Active Contributor
  • 6 replies
  • February 4, 2025

The link you sent does nothing other than shows me the message to which I can’t answer even if I “followed” the user ID as advised. Come on guys, get it sorted 


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  • iD Mobile Employee
  • 2119 replies
  • February 5, 2025

Hi ​@LeoI 

 

Our apologies, we have made the adjustments on our side and you should now be able to view and reply to the message. 

 

Thanks, 

 

Nat 


  • Author
  • Active Contributor
  • 6 replies
  • February 5, 2025

Got it, thanks 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • February 6, 2025

We’re glad to hear ​@LeoI!

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 6 replies
  • February 6, 2025

Still waiting to hear back from ID person re Apple TV 


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  • iD Mobile Employee
  • 2119 replies
  • February 7, 2025

Hi ​@LeoI 

 

Apologies for any delays. Response times can vary but the team will get back to you as soon as possible.

 

Nat