Hey there ​@LeoI, sorry to hear that.

What date did you order please?

Thanks,

Tyler

29 November 2024

Hey there ​@LeoI, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

The link you sent does sweet nowt -  it only shows me the message but it won’t allow me to answer even if you followed the ID whatever user as advised. This is a stupid chat and system. 

Just let me know how am I supposed to get my link to the free Apple TV. Is it so much to ask? Why does it take 24 + hours to get a reply??? 

The link you sent does nothing other than shows me the message to which I can’t answer even if I “followed” the user ID as advised. Come on guys, get it sorted 

Hi ​@LeoI 

Our apologies, we have made the adjustments on our side and you should now be able to view and reply to the message. 

Thanks, 

Nat 

Got it, thanks 

We’re glad to hear ​@LeoI!

Thanks,

Tyler

Still waiting to hear back from ID person re Apple TV 

Hi ​@LeoI 

Apologies for any delays. Response times can vary but the team will get back to you as soon as possible.

Nat