Hi @SWC 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I have the same issue

Hi @Matthew_Watt 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

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We’ll see you there. 

Tom

I am also having this issue? 

Brought this to light 17 days ago and still no resolution

did they send you a PM?  what did they say was the issue?   a quick skim of the forums seems a lot of people are getting this same error.

All sorted now actually. 

Looked like and issue with the redeem link. Was sent a new one which has just worked out now.

awesome, lets hope mine gets sorted soon then !

@4imix let me know how you get on! Thanks.

Can you tell me the new link? As I’m having the same issue on the link in the email 

@TheMadCJ - Would recommend chatting to our Live Chat team to get a replacement link.

Thanks.

I have the Same problem 

I am having the same problem. 

Hello @Doofs 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

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We’ll see you there. 

Nat 

Same problem. Can't activate Apple TV offer. UID missing/incorrect. Help please.

Hi ​@fke7 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

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We’ll see you there. 

Tom

I have the same problem with Apple Music

Hi ​@mdominika 

Thank you for getting in touch.

We are very sorry to hear you are experiencing an issue claiming the Apple Music offer. 

Have you previously had an account with Apple Music? 

Nat 

Yes but that was ages ago on a different account. I get the

UID Missing
or incorrect.

error when i press the link. 

Thank you ​@mdominika 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

Thanks, 

Nat 

I have the same issue. Have been trying to activate apple tv since I upgraded, but no luck. Was actually sent another link to  apple music the other day, but that doesn't work either. 

Hey there ​@gdandbg, sorry to hear that.

To confirm, you were sent another link by us, and that didn’t work either?

Thanks,

Tyler

Hi Tyler, yes itt was another email from id, although it was just about apple music and not the TV, but that didn't work either. Thanks. 

Hi ​@gdandbg 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

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We’ll see you there. 

Tom