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are the pay monthly phones brand new

  • July 19, 2026
  • 1 reply
  • 13 views
A
Community Member

I want to get the iPhone 17 Pro Max but I’ve heard if you pay it monthly it’s refurbished like all the phones you guys offer are refurbished 

Best answer by Zandile M

Hi ​@ACMilan2021 

 

Thank you for getting in touch with us, thanks for your question.

We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

 

Thank you,

 

Zandile M 

The iD Mobile Team 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • Answer
    • July 19, 2026

    Hi ​@ACMilan2021 

     

    Thank you for getting in touch with us, thanks for your question.

    We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

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