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Hi my direct debit usually comes out between the 1st and 3rd of every month. I'm aware some customers aren't able to view there bill. Does anyone know when it'll be resolved? Thanks 

Best answer by Natalie W

Hello ​@Victoria cornock 

 

Thanks for getting in touch. 

 

The latest update for the issue is as follows- 

Updates:

4th March:

12:30 - All PDFs for 28th and 29th bill dates are now available to customers. Remaining invoices are continuing to be generated. Thank you for your continued patience, and we’ll continue to keep you updated.

 

Our apologies for any inconvenience caused. 

 

Thanks, 

 

Natalie 

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      Victoria cornock

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    • Answer
    • March 4, 2025

    Hello ​@Victoria cornock 

     

    Thanks for getting in touch. 

     

    The latest update for the issue is as follows- 

    Updates:

    4th March:

    12:30 - All PDFs for 28th and 29th bill dates are now available to customers. Remaining invoices are continuing to be generated. Thank you for your continued patience, and we’ll continue to keep you updated.

     

    Our apologies for any inconvenience caused. 

     

    Thanks, 

     

    Natalie 

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    1 person likes this
    • V
      Victoria cornock
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    New
 Contributor

    Thank you for your reply 😃 you was helpful thanks again 

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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2012 replies
    • March 4, 2025

    You’re more than welcome. 

     

    Have a lovely day ​@Victoria cornock 

     

    Natalie 

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