How is my monthly bill £79.98 when it was capped at £50 (no other add ons)

Hi @Cath Ellen,Have you taken a look at your bill.The £50 cap is the charge for extra usage so your monthly bill would be on top of the cap amount.If you have changed your direct debit date that will also change the payment amount as it’s likely you have been charged for a longer period.Kash

You need to use theiD onlineLive Chatservice, to speak to a customer adviser @Cath EllenThe advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Bill capping? | iD Mobile Community

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