How is my monthly bill £79.98 when it was capped at £50 (no other add ons)
Solved
Bill capping?
Best answer by Kash M
Hi
Have you taken a look at your bill.
The £50 cap is the charge for extra usage so your monthly bill would be on top of the cap amount.
If you have changed your direct debit date that will also change the payment amount as it’s likely you have been charged for a longer period.
Kash
+22You need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
Two questions:
- Have you changed plan or upgraded recently?
- Have you changed your direct debit date recently?
Thanks,
Tyler
You need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
I tried to find a way to phone or email directly but couldn’t find anything so resorted to using the community chat - it was the only way I could find to contact anyone 🤷🏽♀️
+24Hi
Have you taken a look at your bill.
The £50 cap is the charge for extra usage so your monthly bill would be on top of the cap amount.
If you have changed your direct debit date that will also change the payment amount as it’s likely you have been charged for a longer period.
Kash
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