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bill paid 2.


Hi i paid twice the monthly direct debit and i did not get back my money.

Best answer by andewhite

Probably best to have a web chat with the iD customer service team, about a refund for your iD account, ​@Attila Molnár.

The advisers work until 8pm on weekdays - tell 24/7 bot you’d like to “talk to a person”.

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andewhite
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  • March 13, 2025

Probably best to have a web chat with the iD customer service team, about a refund for your iD account, ​@Attila Molnár.

The advisers work until 8pm on weekdays - tell 24/7 bot you’d like to “talk to a person”.


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • March 14, 2025

Hi ​@Attila Molnár 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom