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Question

bill paid

  • July 24, 2026
  • 5 replies
  • 27 views

I’ve paid my bill but still says outstanding?

5 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@Harrycritch,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • August 7, 2026

I’ve paid my bill but it saying I haven’t and I’ve got the transaction to prove I’ve paid on my bank 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2026

Hi ​@Danixox,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • New Contributor
  • August 8, 2026

I’m phone been cut off but I’ve paid my bill 😭


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  • iD Mobile Employee
  • August 9, 2026

Hi ​@Danixox.

 

Thank you for your post. I am sorry for the inconvenience caused, especially as you paid your bill. To allow us to check your account please contact us directly through one of the following channels;

 

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

 

Thanks,

Marquerita

The iD Mobile Team