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Question

bill query

  • July 23, 2026
  • 1 reply
  • 2 views

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

1 reply

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  • iD Mobile Employee
  • July 23, 2026

Hi ​@ivanlangridge012 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team