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Question

bill query

  • July 23, 2026
  • 2 replies
  • 21 views

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

2 replies

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  • iD Mobile Employee
  • July 23, 2026

Hi ​@ivanlangridge012 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team 


JoeKing
Silver Contributor
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  • Silver Contributor
  • July 23, 2026

I used to have a monthly plan with phone I have recently changed to a SIM only but can not understand bill, it seems to still refer to the old plan. Can you check it has been cancelled for me

Understanding your next bill after upgrading 

Pro-Rata Charges: Because iD Mobile bills in advance, your next bill after upgrading will credit back any unused days of your old plan and charge you for the active days on your new plan, plus the new month's advance fee.

 

 

Joe