If the seal on your new iD Mobile phone is broken upon delivery, this is typically due to quality control checks performed in the warehouse before dispatch. iD Mobile and retailers like Mobiles.co.uk confirm that broken seals are not uncommon and are usually not a sign of tampering or a used device. 

What You Should Know:

• No need to contact support if the seal is broken and the phone is otherwise undamaged and functional. 

• The phone is still brand new and covered under warranty. 

• If the phone is faulty or defective, you can contact iD Mobile customer services at 0333 003 7777 or visit a Currys store (as iD Mobile customers are eligible for in-store support). 

Thanks for your reply.

I will await a response from an iD Mobile employee to confirm.

Hi ​@Sam171 

Thank you for your patience. I completely understand your concern, receiving a phone with a broken seal can be worrying.

In the meantime, please keep the phone and packaging safe, and if you notice any functional issues or defects, let us know immediately so we can escalate it for a replacement if needed.
 

To find it, you can also click your profile picture in the top-right corner and select ‘Private Messages’.
 
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


Lamiya

Thanks for confirming Lamiya