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Question

Buying additional SIMs for other devices


I want to buy a SIM for a 5G router I use. Ideally I want this to be on the same account as my existing phone SIM so that I can see both plans in the ID Mobile app.

Can this be done? 

If so, how do I do it? There doesn’t seem to be a purchase extra SIM from within my account and the sales website wants to do credit checks etc, so appears to be creating an entirely new account rather than adding a SIM to an existing account.

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1207 replies
  • May 20, 2025

You have to order a new SIM and may have to have another credit check. You can then add an additional plan to the app by following this guide.

https://community.idmobile.co.uk/adding%2Dviewing%2Dmy%2Dplan%2Ds%2D198/how%2Ddo%2Di%2Dadd%2Dmy%2Dplan%2Dto%2Dthe%2Did%2Dmobile%2Dapp%2D58113


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 21, 2025

Hi ​@simonhudson  you can certainly purchase another plan, but this would be subject to additional checks.

Once you have your second plan, you can add this to your account/app and view both plans on the same app.

I hope this helps?


  • Author
  • New
 Contributor
  • 2 replies
  • May 21, 2025

Yep. All sorted. In the end I called and spoke to a very helpful Hassan since the website threw a missing language error on the very last payment page. I’ll add to the app once the SIM arrives


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1323 replies
  • May 21, 2025

Fab, glad to hear you’re all sorted ​@simonhudson  😊