call

But your mobile data (Internet) and SMS texts OK, ​@mhmalawi? 

Hey there ​@mhmalawi, sorry to hear that.

What phone do you have and what’s your full postcode please?

Thanks,

Tyler

Cat 62pro

Bl3

Hi ​@mhmalawi 

Okay, taking a look I don’t believe we officially support this device, usage of our SIM inside that device may not work properly.

https://www.idmobile.co.uk/help-and-advice/approved-handsets

Tom

Hi ​@mhmalawi 

Do you have VoLTE enabled on your handset? You will need to have this turned on for use on every network.

To enable VoLTE (4G voice calling) on your CAT S62 Pro, navigate to Settings > Network & Internet > Mobile Network and look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on. 

If you can send/receive texts and use your data but not be able to make/receive calls then this is probably why.

Good luck x