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call

  • March 13, 2025
  • 5 replies
  • 31 views

Android phone not working calls

Best answer by Tom

Hi ​@mhmalawi 

 

Okay, taking a look I don’t believe we officially support this device, usage of our SIM inside that device may not work properly.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 13, 2025

But your mobile data (Internet) and SMS texts OK, ​@mhmalawi


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 13, 2025

Hey there ​@mhmalawi, sorry to hear that.

 

What phone do you have and what’s your full postcode please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • March 13, 2025

Cat 62pro

Bl3


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • March 14, 2025

Hi ​@mhmalawi 

 

Okay, taking a look I don’t believe we officially support this device, usage of our SIM inside that device may not work properly.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom


Decembersangel72
Gold Contributor
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Hi ​@mhmalawi 

Do you have VoLTE enabled on your handset? You will need to have this turned on for use on every network.

To enable VoLTE (4G voice calling) on your CAT S62 Pro, navigate to Settings > Network & Internet > Mobile Network and look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on. 

If you can send/receive texts and use your data but not be able to make/receive calls then this is probably why.


Good luck x