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Active Contributor
July 29, 2025
Question

calls not coming through + no voicemail access

  • July 29, 2025
  • 18 replies
  • 145 views

I cannot access my voicemail. Also some of the calls don’t come through but go to voicemail. Tried online chat but it was useless. Told me to go to Curry’s store. Where can I get some help?

    18 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    July 29, 2025

    Hi ​@Monja 

     

    Sorry to hear this, have you enabled voicemail in your iD Mobile app?

     

    Have you been able to access voicemail before?

     

    What number are you calling to access voicemail?

     

    Tom

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    MonjaAuthor
    Active Contributor
    July 29, 2025

    Thanks for getting back to me.

    i didn't know i had to enable voicemail.

    Phone started working again after I’ve done a hard reset.

    is there any way i can use my phone without having to do hard resets all the time? I keep missing calls- the phone doesn’t even ring, just goes straight to voicemail.

     

    MonjaAuthor
    Active Contributor
    July 30, 2025

    I just missed another important call from my doctor. My phone seems to be unusable for making calls on your network. The only way to talk to me is via WhatsApp. I do need to use my mobile- I am paying a lot for it! 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hi there ​@Monja, no problem. The phone should of course work without having to reset everytime. 

     

    What phone do you have?

     

    Do texts and data work okay?

     

    Thanks,

    Tyler

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    MonjaAuthor
    Active Contributor
    July 30, 2025

    Texts work ok, also WhatsApp. Which means the phone is OK. I can make/receive calls after doing a hard reset only, and usually this works for a few hours, then goes without warning. Calls go straight to voicemail.

    MonjaAuthor
    Active Contributor
    July 30, 2025

    I have iPhone 16 pro

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Do you have this issue only in one place, or everywhere you go please ​@Monja?

     

    Thanks,

    Tyler

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    MonjaAuthor
    Active Contributor
    July 30, 2025

    Everywhere 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Sorry to hear that ​@Monja. In terms of missing calls, does this happen with all phone numbers, or only numbers such as the doctors?

     

    Can you make calls okay?

     

    Thanks,

    Tyler

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    MonjaAuthor
    Active Contributor
    July 30, 2025

    All phone numbers. I also can’t make calls to any numbers. The call doesn’t connect. It shows ‘call failed’ message