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Can no longer make telephone calls on idmobile, have to resort to WhatsApp or Messenger. What has happened to the network?

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  • bungys
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For the last few weeks, both my wife and my phones (seperate IDMobile accounts) are unable to make calls without resorting to the use of WhatsApp or Messenger.

You dial a number and it just hangs in silence, no ringing tone. Nothing happens.

On occasion the person you are calling, calls you to say they have received a call from you, but after repeating ‘hello’ a number of times, they hang up and ring you direct.

This has been going on for weeks, so I am hoping somebody can enlighten me with a solution.

Thanks

 

B

Best answer by bungys

Thanks Joe,

It’s not just the house, we experience the same issue whilst out shopping.

Basically the most common experience by either of us is, you call somebody on the phone, there is no ringing and it just hangs there. Every so often it will ring.

However, what normally happens is, the person we rang, rings back and says the answered and kept saying hello but heard nothing.

Will continue to report whilst we look for a different provider

Regards

 

Bungy

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    MZone
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    • MZone
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    • 690 replies
    • March 7, 2025

    What handsets are you both using and what is your postcode?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 8, 2025

    Hey there ​@bungys, sorry to hear that.

     

    As asked by ​@MZone, what’s your full postcode and what phone do you have please?

     

    When did the issue begin, and do texts/data work okay?

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • bungys
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    • March 8, 2025

    I have an iPhone 15 Pro Max and my wife an Iphone 15

     

    JoeKing
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    • JoeKing
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    • 299 replies
    • March 8, 2025

    ​@bungys  Hub there considering you're both experiences the same problem may well be due to 3G  communication mask being put out of commission and relying on the 4G or 5G for services which may not be strong in your location, hence you both having issues. Failing that there's a fault or maintenance work in or around your postal area.

    Have either of you check the network status checker?

    Try this link and put in your postal code for area effected. 

     https://www.idmobile.co.uk/help-and-advice/coverage

     

    Joe 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    B
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    • bungys
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    • March 9, 2025

    Good call, we hadn’t checked the status:  

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. 

    Tyler
    iD Mobile Employee
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    • Tyler
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    • 3294 replies
    • March 10, 2025

    Hey there ​@bungys, as kindly advised by ​@JoeKing, if there is work on-going in your area, then this will likely affect your signal in the mean-time, sorry about that.

     

    If the issue persists for up-to 7-days, please get back in touch so we can investigate that further for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • bungys
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    • March 10, 2025

    Thank you Tyler,

    It has been ongoing for 3 weeks, but happy to monitor for another 7 days.

    Tried making a call again tonight and again it just hung, so resorted to using messenger.

     

    I will keep you updated

     

    Many thanks

    JoeKing
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    • JoeKing
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    • March 11, 2025

    ​@bungys 3 weeks is a long time and to monitor this problem for a further week. An investigation would be more likely as this would be 4 weeks you've been unable to use the service in said location.

    By the way I'm just a community member like yourself and not an IDMobile employee.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    B
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    • bungys
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    • Answer
    • March 11, 2025

    Thanks Joe,

    It’s not just the house, we experience the same issue whilst out shopping.

    Basically the most common experience by either of us is, you call somebody on the phone, there is no ringing and it just hangs there. Every so often it will ring.

    However, what normally happens is, the person we rang, rings back and says the answered and kept saying hello but heard nothing.

    Will continue to report whilst we look for a different provider

    Regards

     

    Bungy

    Tom
    iD Mobile Employee
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    • Tom
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    • 7893 replies
    • March 11, 2025

    Hi ​@bungys 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      bungys
    B
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    • March 26, 2025
    bungys wrote:

    Thanks Joe,

    It’s not just the house, we experience the same issue whilst out shopping.

    Basically the most common experience by either of us is, you call somebody on the phone, there is no ringing and it just hangs there. Every so often it will ring.

    However, what normally happens is, the person we rang, rings back and says the answered and kept saying hello but heard nothing.

    Will continue to report whilst we look for a different provider

    Regards

     

    Bungy

    Thanks again Joe.

    The service team has communicated a number of times on this issue, but were unable to resolve it.

    My wife and I have now switched providers.

     

    Regards

     

    Bungy

    Tyler
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    • Tyler
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    • March 28, 2025

    Hey there ​@bungys, sorry to hear that and we’re sorry it didn’t work out.

     

    We wish you all the best with your new networks.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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