My grandson has a new simo package, he can receive calls and texts, also he can access mobile internet, however he is unable to make any outbound calls or outbound texts, he has unlimited calls and texts, he is using an iPhone 8+. He gets message “your service does not allow access to this number” and it is just a normal uk mobile number. I expect there is an issue with settings somewhere??
Solved
can recieve calls and texts, but cant call outbound/text.
Best answer by Tom
Please could you check and ensure that the number is correct in the settings?
Settings > Phone > My Number
Tom
+25
Please could you check and ensure that the number is correct in the settings?
Settings > Phone > My Number
Tom
Yes the correct number is in settings > phone > my number.
He can recieve calls to his phone with this number, but he can not call out from his phone.
+24Hey there
Is this for all phone calls, or only certain phone numbers please?
Thanks,
Tyler
It’s ok problem solved now.
Hi! I can’t make outbound calls or text from my phone either; I can receive them. I have an iPhone 16e. The default voice line is set to primary, and against the primary SIM, the number is correct. Help, please!
+24Hi
Welcome to the Community!
Is the number correct in your settings including iMessage and Faceime?
The links below may help
Kash
+24Hi
Glad to hear that it is resolved.
If you require further assistance, please let us know.
Kash
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.