My grandson has a new simo package, he can receive calls and texts, also he can access mobile internet, however he is unable to make any outbound calls or outbound texts, he has unlimited calls and texts, he is using an iPhone 8+. He gets message “your service does not allow access to this number” and it is just a normal uk mobile number. I expect there is an issue with settings somewhere??

Hi @Dominic MelvillePlease could you check and ensure that the number is correct in the settings?Settings > Phone > My NumberTom

Hi @LizW2000,Welcome to the Community!Is the number correct in your settings including iMessage and Faceime?The links below may helpKash

can recieve calls and texts, but cant call outbound/text.

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