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Can't access my Facebook account since switching to ID.

  • March 5, 2025
  • 10 replies
  • 41 views
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New Contributor

Can't access my Facebook account since switching to ID as the 2 factor authentication code doesn't arrive.

Best answer by MZone

 

    10 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • March 6, 2025

    Hello ​@davebailey 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are not receiving the authentication message. If this being sent via text or email? 

    Do you have any issues receiving one time passcodes or messages from anyone else? 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • davebailey
    • Author
    • New Contributor
    • March 6, 2025

    Hi Natalie - I’m struggling to receive authentication via WhatsApp and SMS.  I can receive messages in general…. Hope you can advise. 

    Thanks  

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • March 6, 2025

    Thank you ​@davebailey 

     

    What is your handset make/model please? 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • davebailey
    • Author
    • New Contributor
    • March 6, 2025

    iPhone 16

    D
    New Contributor
    • davebailey
    • Author
    • New Contributor
    • March 6, 2025

    The reception is also really poor on the network...

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 6, 2025

    Is your number in your phone showing as +447 rather than 07

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • March 6, 2025

    Thanks ​@davebailey 

     

    Could you please check the number in the handset is correct? 

    Settings - My Apps - Phone - My Number

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • davebailey
    • Author
    • New Contributor
    • March 7, 2025

    Hi ​@Natalie W I’ve decided to return my device and cancel my contract. Can you help?

    Thanks 

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 7, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 7, 2025

    Hi ​@davebailey 

     

    If you’d instead like to cancel/return, we’d recommend the above from ​@MZone.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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