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Question

can’t activate virtual sim

  • July 25, 2026
  • 0 replies
  • 3 views

  • Community Member

Can’t activate my virtual sim

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Maki,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat


Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team