Hey, in my ID mobile settings it says I should be able to send messages/calls to premium rate numbers, I turned it on a few months back. I tried sending a message to a premium number today and it still won't let me.
Currently on an unlimited minutes / unlimited texts contract, and it was 1 short text message to an 03 number I was trying to make.
Using a Pixel 9 Pro, in the UK.
+15Hi
Thanks for getting in touch.
Premium rate calls and messages aren't included in your unlimited allowances and are charged separately. To use these services, you'll need to make sure your bill cap is set high enough to cover the cost.
You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-support/call-charges
If your bill cap is already high enough and you're still unable to send the message, please let us know so that we can check that the premium messaging feature is enabled correctly on your account.
Regards,
Gemma M
The iD Mobile Social Media Team
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