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Cancel Ad-On Purchased in Error

  • July 12, 2026
  • 1 reply
  • 6 views
L
Community Member

Hi,

I was just checking to see how much an Ad-on would be for my son to get roaming in the USA on my account, before purchasing on his account, and it purchased straight away! I didn’t even think I clicked on the acceptance link. I’m not even going to the USA!

How fo I go about cancelling this? The incorrect purchase was only done 5 minutes ago.

 

Thanks

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 13, 2026

    Hi ​@Loz0612,

     

    We're sorry to hear this has happened.

     

    Unfortunately, once a roaming add-on has been purchased, we're unable to cancel or refund it, as it's activated immediately upon purchase.

     

    We appreciate this isn't the outcome you were hoping for, and we're sorry for any frustration caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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